Returns & Exchanges
At Friendly Strangers, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. If your purchase doesn't feel like the perfect fit, we've made our return process as seamless and friendly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all labels are intact, and include the packing slip provided in your digital return confirmation.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your returned garments, we will process your refund or ship out your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing